Frequently Asked Questions

Are Altolia shoes comfortable for daily wearing?

Our shoes are made from genuine leather and finished though a series strict process. Our increasing layers are made from imported polyether, which exert principle of human physiology assist with scientific design of curve theory, striving to be 100% consistent with foot shape. So it is very comfortable for you to wear in your daily life. 

What are the benefits of wearing Altolia shoes?

Make you appear  5-13 cm taller instantly and invisibly. Help you correct posture, walk straight forward easily and keep head up. Help you gain more confidence and look charming.

Will anyone know I am wearing elevator shoes?

All of our shoes are designed with normal appearance. The only difference is that the back upper is a bit taller. But you can cover up the back end of your shoes with trousers. So no one will notice that you are wearing a pair of elevator shoes.

Is there an option to use your height-increasing insoles into “regular” shoes?

Our lifts are built and fixed inside the shoes which couldn't be removed. Each style has its own corresponding increaser layer. To ensure the comfort, we don't suggest you change the increasing height for a particular style.

Can I see the full range shoes if you can send me a catalog?

Altolia is specifically an online retailer, thus we may not be able to provide a printed catalog separately. Our entire range of shoes on the website is updated on a regular basis and visiting our website frequently will show the most current updates on our available product range.

What are your customer service timings?

We provide dedicated customer support services from 10:00 AM to 7:00 PM, Monday to Friday. Alternatively, you can send us an email any time and we'll get back to you at the earliest possible to solve any of your query.

What payment methods do you accept?

We accept VISA, MASTER and AMERICAN EXPRESS Credit Cards that are issued in India. Moreover, we accept Debit Cards of all Banks issued in India. International credit/debit card transactions are also accepted through PayPal.

Is it safe to use credit card or any other banking information on your site to make a purchase?

Altolia offers you a safe way of making payments and transactions online and are protected & secured by encrypted SSL (secure socket layer) technology. This makes your shopping experience safe and ultimate secure. All online payments on Altolia are processed through secure and trusted payment gateways managed by leading Indian banks and payment gateway service providers. Altolia uses latest 256-bit encryption technology to protect your card/banking information while securely transmitting it for processing the payment.

What about the return policy?

At Altolia, we provide 7 days return policy for items purchased with us.

How much time it takes for my purchase to be delivered?

Altolia provides shipment of its products to pan India on all days except Sunday and National Holidays. Orders placed at Altolia are shipped within 24 hours or as per the location of the shipment to be delivered.